Who we are
These terms cover the services of TechOnTouch, proprietorship of Ashit Jitendra Shah, GSTIN 27GBFPS9684N1ZD, 20/24, Room no. 15, Old Hanuman Lane, Mumbai, Maharashtra 400002, India ("TechOnTouch", "we", "us"). By asking us to start work or paying an invoice, you ("the client") agree to these terms. A written quote or agreement for a specific project takes priority over these terms where the two differ.
Our services
We build automation, AI tools, custom software and ERPs, and websites, and we offer a yearly support plan for fixes and small changes. We also work on online stores, including Shopify, where a quote says so. What is included in each project is set out in the quote we send you before any payment.
Scoping call
The first scoping call is free and places you under no obligation. If you do not go ahead, you owe nothing.
Quotes, invoices and payment
We do not publish prices. Every project is quoted in writing in Indian rupees, and GST at 18 percent is added. The fee for your project is the agreed fee in your written quote. Payment is by UPI, card or net banking through a secure Razorpay payment link, or by bank transfer.
Staged work is invoiced stage by stage, as set out in your quote. For a website, the agreed fee is due before the site goes live on your domain, unless your quote says otherwise. The support plan fee is paid yearly in advance.
We never see or store your full card details.
Your content
You are responsible for the text, data, photos, logos and other material you give us, and for having the right to use it. We may use licensed or openly licensed fonts, images and code in your work; these remain under their own licences.
Changes and delivery
One or two rounds of changes per stage are included unless your quote says otherwise. Delivery dates we give are estimates. If a date slips, we tell you why and when to expect the work.
Delivery
We deliver software and websites digitally. Nothing is shipped. Software is delivered in stages to a staging address, a private test copy online, then to your own hosting with the source and database. Our Shipping and delivery policy gives the timelines.
Support
Write to us by email at ashit@techontouch.in, Monday to Friday, 10:00 to 18:00 India time. We reply within 2 working days. Support plan requests are answered within 2 working days and finished in the order received.
Ownership
Once a stage is paid for in full, the code, the database and the designs of that stage belong to you.
Domains and hosting we set up for you are registered in your name. If you leave, we help you move the domain, the code and the data to another provider.
We may describe the finished work in our portfolio. If you would rather we did not, or want your business name left out, tell us and we will respect that.
Support plan
The support plan runs for twelve months from the date it starts. We email you a renewal invoice at least 14 days before it ends. It renews only if you pay the agreed fee.
It covers fixes and small changes on request. Larger changes are quoted separately. You can cancel at any time by writing to us; refunds are covered in our Cancellation and refund policy.
Third party services
Software and sites depend on services run by others, such as hosting companies, domain registrars, app stores and payment providers. We choose reputable providers but are not responsible for their outages, price changes or policies.
Limitation of liability
We take care over every project, but we cannot promise that software will be free of every error or always available. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the twelve months before the claim, and we are not liable for indirect losses such as lost profit or lost data.
Ending a project
Either side may end a project by written notice. You pay for stages completed up to that point, as set out in the refund policy. If we end a project without cause, we refund any fee paid for work not yet delivered.
Governing law and disputes
These terms are governed by the laws of India. If you have a complaint, write to us by email at ashit@techontouch.in and we will reply within 2 working days. If we cannot settle it within 30 days of your first message, either side may take it to the courts at Mumbai, Maharashtra, which have exclusive jurisdiction. Nothing here stops you from disputing a card charge with your card issuer.
Changes to these terms
We may update these terms. The date at the top shows the latest version. Work already paid for stays under the terms that applied when you paid.
Contact
Questions about these terms: ashit@techontouch.in, or TechOnTouch, 20/24, Room no. 15, Old Hanuman Lane, Mumbai, Maharashtra 400002, India.