Summary
- The scoping call is free, with no obligation.
- Each software stage is invoiced after you have seen it working. A stage not yet started is refunded in full.
- The agreed fee for a website is refundable in full before go live, and within 7 days after go live if you ask us to take the site down.
- The yearly support plan fee is refundable for the full months left when you cancel in writing.
- Approved refunds are issued within 7 working days, in rupees, to the account you paid from.
Scoping call
The scoping call is free and places you under no obligation. Nothing is charged if you do not go ahead.
Staged software work
Each stage is invoiced after you have seen it working. A paid stage is not refundable; a stage not yet started is refunded in full.
Website fee
If you cancel after paying but before your site goes live, we refund the agreed fee in full.
After your site goes live, you can ask for a full refund of the agreed fee within 7 days of the go live date. We then take the site down and you give up the right to use the design and code we made. After 7 days the agreed fee is not refundable.
For other work quoted per project, the refund terms in your quote apply. Where the quote is silent, work already completed is paid for and any fee for work not yet started is refunded.
Support plan
You can cancel the support plan at any time by writing to us. We stop the plan from the date you tell us and refund the agreed fee for the full months left in the plan year after the month in which you cancel.
Domain registration fees already paid to the registrar cannot be recovered and are not refunded. The domain stays registered in your name until it expires.
How to ask for a refund or cancel
Write to us by email at ashit@techontouch.in, with your name, business name, invoice number, and whether you are cancelling a project, the support plan, or both. You may also write to our registered address: 20/24, Room no. 15, Old Hanuman Lane, Mumbai, Maharashtra 400002, India.
How long it takes
- We confirm your request within 2 working days.
- We tell you the decision and the amount within 5 working days of confirming.
- Approved refunds are issued within 7 working days, to the original payment method.
- Your bank may take a further 5 to 10 working days to show the amount in your account.
Refund amount
We refund the amount you paid, in rupees, to the account you paid from. Our payment provider does not return its processing fee on a refund, and we do not deduct it from your refund.
Disputes
If you are unhappy with a decision, write to us by email at ashit@techontouch.in, with the subject "Complaint". We reply within 2 working days and resolve it within one month.
Contact
TechOnTouch, proprietorship of Ashit Jitendra Shah, GSTIN 27GBFPS9684N1ZD. ashit@techontouch.in.